WEB12 - AWS
Pet insurance for cats and dogs from Petguard

Frequently asked questions (FAQs)


We have split the FAQ's into 5 sections - please click on the relevant link to see those questions.

About the cover
About the company
About the site
Problems opening or receiving documents
About your payment plan

About the company
  • 1) What are your contact details?
    • Petguard
      Thistle Insurance Services Limited
      Southgate House
      Southgate Street
      Gloucester
      GL1 1UB

      Tel: 0345 450 7042

      The office is open from 9:00am until 5:00pm Monday to Friday.
  • 3) Are you registered by the Financial Conduct Authority?
    • Yes, as part of Thistle Insurance Services Limited, we are authorised and regulated by the Financial Conduct Authority, register number 310419. You can check this on the Financial Conduct Authority's register by visiting their website or by contacting the Financial Conduct Authority on 0800 111 6768.


If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 5pm only)
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HELPLINE 0345 450 7042
Call our UK-based call centre
Mon to Fri 9.00am to 5.00pm
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