Make a Claim

Find out how you can make a claim if your pet is ill, injured or missing.

Our claims process


If something has happened to your pet, then we're very sorry to hear it. If you find yourself needing to make a claim against your policy, then we'll tell you what your next steps are and and how you can get in touch with us.

Get in touch

If you need to make a claim, then feel free to contact our UK-based claims team. Once you've made a claim, we can keep you updated regularly by text or email. Make your claim by either:

  • Phone: 0333 130 4534

Our claims teams are available Monday to Friday 8am - 6pm

Worried that your pet is lost or stolen?

If your cat has strayed a little further than usual, or you think that your dog might have gone missing then this is what we'll need you to do:

  • Cat owners: If you suspect that your cat has strayed, then you must contact local rescue centres in your area within 24 hours of your cat going missing.
  • Dog owners: Dog owners must contact the police immediately if they suspect their dog has gone missing or has been stolen.

We can pay either you or your vet

If your claim has been successful, then we can pay the full amount either:

  • Straight into your bank account so you aren't left out of pocket, or;
  • To your vet, if this is more convenient for you

All claims are handled in the UK by Covea Insurance. While your claim is being dealt with, you can receive regular updates on its progress via email or text message.