Forgotten your password?

We'll help you get back into your account


Accessing your account details

I've forgotten my password. What should I do next?

If you've lost your password, then don't panic. It's really easy to get it back again. You can reset your password online here. Be aware though, that you will need to know your username before you reset your password. If you've forgotten your username, then please follow the steps below.

I've forgotten my username. What should I do next?

If you've forgotten your username and can't access your account, then don't worry. All you need to do is give us a call to confirm who you are. You can get in touch with us on: 0345 450 7042Once we've confirmed your identity, you'll be able to log back into your account.

We're here to help

Still having problems? Feel free to give us a call and we can help you get back into your account. Get in touch with us at: 0345 450 7042


Your policy document explorer

Documents apply to all pet insurance policies purchased from 27/09/2020 onwards.

Existing customers: If you purchased your policy before the date shown above, you can log into your account where you can view, amend, and renew your documents here. If you have not already signed up for an account, then you can register here.

If you purchased your policy before 23rd September 2019, please contact us on: 0345 450 7042