Have a question about our cover?


Choose a topic below to find out the most frequently asked questions.

Do you cover BOAS in dog breeds such as French Bulldogs & Pugs?

BOAS (Brachycephalic Obstructive Airway Syndrome) is a condition which is a progressive disorder that can impair the ability of certain breeds of short nose dog to exercise, play, eat and sleep.

We are able to consider claims provided that there are no pre-existing signs, symptoms or advice provided by a vet. In practice this usually means that the dog has to be insured with us from a very young age.

What is Public Liability cover for dogs?

Public Liability - also referred to as Personal Liability or Third Party Liability - provides cover against injury to someone or damage to property caused by your dog for which you are legally liable.

What is the minimum/maximum age for a pet to be insured?

Your pet must be 2 months old at the start date of cover. There is no maximum pet age to apply for this insurance, but there are age limits on cover sections.

Death due to illness is limited to pets under 5 years of age at the time of the incident. Full details are found in the policy wording.

Do you provide cover for chronic and ongoing veterinary conditions?

We offer a choice of 3 annual benefit levels. You can insure up to the chosen limit each year & provided that we are able to offer renewal and you renew without a gap in cover the benefit will be reinstated for the next period of insurance. This means that you can claim for chronic or ongoing conditions such as arthritis, diabetes, heart or skin conditions whilst the policy remains in force.

Can I get insurance for working dogs?

Yes, we are able to cover working dogs. This would include a dog that is being used for shooting, hunting, or working with livestock. Also a dog that performs tasks to assist a human companion, including therapy dogs.

Can I get insurance for guard dogs?

No, sorry – we cannot cover pets that are used for guarding.

Do you insure pets used for breeding?

No, sorry - we cannot provide cover for pets that are used for breeding. There are special policies for their specific risks, and we suggest you speak to your vet or local insurance broker for help finding suitable cover.

Can I get insurance for crossbreeds?

Yes, we are able to cover a crossbreed cat or dog.

Are there any breeds of dog that you are unable to insure?

Unfortunately, for all of our policies, we cannot provide any cover (whether pedigree, cross breed or mixed breed) for the following: Dogo Argentino, Fila Brazillero, Japanese Tosa, Pit Bull, Shar-Pei, Wolf or Wolf Hybrid dog and any animal registered under the Dangerous Dogs Act 1991 and/or the Dogs (Muzzling) regulations (Northern Ireland) 1991 or any amendments.

For those that choose our Third Party Liability cover option, we cannot provide the Third Party Liability cover in any circumstances for any insured dog that is required to be registered under the Dangerous Dogs Act 1991 and/or the Dogs (Muzzling) regulations (Northern Ireland) 1991 or any amendments, or any American Bulldog, American Indian Dog, American Pit Bull Terrier, American Staffordshire Terrier, Bandog, Boerboel, Bully Kutta, Canary Dog, Cane Corso, Czechoslovakian Wolfdog, Dingo, Dogo Argentino, Dogue Brasileiro, Fila Brasileiro, Gull Dong, Husky Wolf Hybrid, Irish Staffordshire Blue Bull Terrier, Irish Staffordshire Bull Terrier, Japanese Tosa, Pit Bull Terrier, Saarlooswolfhound, Tosa, Tosa Inu, Wolf Hybrid, Wolfdog, or any dog crossbred or mixed with any of these breeds.

Is dental treatment covered?

Yes. Depending on the type of cover you select we are able to cover treatment provided that it is related to an accident or illness.

What information do you need to start my cover?

We need some details about you and the pet you wish to insure together with either bank account or debit/credit card details for payment of the premium.

How do you calculate premiums?

We look at a number of factors including the age and breed of the pet, the risk of chronic or recurring conditions associated with certain breeds, the area the pet lives in and any claims history.

Do you only cover UK residents?

Yes. You must be a UK resident and domiciled in the UK.

How can I pay for my policy?

You can choose to pay in full by credit or debit card. Alternatively, you can take advantage of our interest free monthly payment option and simply spread the payments out, without any additional cost.

Can you pay my vet directly?

This is something we are able to do provided that your vet is happy with this arrangement.

How do I make a claim?

If you need to make a claim (excluding Third Party Liability claims), then feel free to contact our UK-based claims team. Once you've made a claim, we can keep you updated regularly by text or email.

Make your claim by either calling Covea Insurance on: 0333 130 4534

Alternatively you can email: claims@petadminteam.com

For Third Party Liability claims, contact Ageas Insurance Ltd on: 0345 415 0495

How long can I claim for each condition?

Provided that you have chosen our Accident & Illness cover we will refresh your veterinary fees benefit each year allowing you to claim for ongoing conditions on your dog insurance for as long as the policy is renewed without any breaks in cover.

Is there an excess on this policy?

Yes there is an excess you will need to pay in respect of each illness or injury for which you wish to claim each year. These are as follows:

Veterinary Fees

For each illness or injury arising during each period of insurance your excess will be:

For pets under 8 years of age at time of treatment: The first £100.
For pets older than 8 years of age at time of treatment: The first £100 plus 20% of the remaining cost of treatment.

Holiday Cancellation

The first £75 of the claim.

Accidental Damage to Third Party Property

The first £75 of the claim.

Accidental Damage to Pet Accessories

The first £50 of the claim.

Emergency Expenses

The first £50 of the claim.

Third Party Liability

The first £250 of property damage claim.

Am I covered to take my pet abroad?

Your pet can be covered abroad if you select the Overseas Travel cover, providing your pet complies with the Pet Travel Scheme (PETS).

Overseas Travel can be a useful option if you are planning to take your pet on holiday with you. This allows you to travel with your pet to anywhere inEurope (including Channel Islands, Isle of Man & the Republic of Ireland)for up to 60 days at a time.

Now that the UK has left the European Union, you should consult the government’s website for the latest information and/or speak to your vet about how this may impact your travel after 1st January 2021.