Pet cover for your cat or dog

20% discount off specialist pet insurance*

*Discount automatically applied. Available for new petGuard policies incepted from 30th Jan 2020.
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Specialist Pet insurance for cats, dogs and working dogs

Over 37 years of experience protecting the UK’s cats and dogs plus 20% off your first year of cover

At petGuard we have over 37 of experience providing specialist pet insurance for cats, dogs, kittens and puppies. Our flexible cover means you can choose from levels of vet fees and we can even pay claims straight to your vet. With 20% off your first year of cover and interest-free monthly payments, it’s never been easier to switch to petGuard.

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Why choose petGuard insurance?

Pet insurance that you can trust

What happens if your cat or dog hurts themselves or becomes unwell? No pet owner wants to think about it, but injuries or illness can strike at any time. Our cover helps you manage the cost of vet bills as well as additional related costs – including vet transportation, complementary treatments, emergency boarding and much more.

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  • 20% discount for new customers
  • It's easy to claim. Vet bills can be paid straight to your vet
  • Interest-free monthly payments
  • Cover for new long-term and chronic conditions
  • Over 37 years of experience

Protection for your pets with petGuard

Best friends deserve the best possible cover

Pet insurance can help protect you against the cost of expensive vet bills if your cat or dog needs treatment for an injury or illness. At petGuard, you can help protect the health and well-being of your cats and dogs with our wide-ranging covers that are included as standard, and at a price that suits your budget with our choice of vet fee limits.

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What can we offer you?

We offer three levels of annual vet fee cover - £3,000, £6,000 or £12,000. All of them come with the full range of cover benefits but at a price to suit a range of budgets. You can also chose to cover the cost of vet fees resulting from an accident (Accident Only) or our more comprehensive Accident & Illness cover.

How do you claim on your pet insurance? 

For the many thousands of cat and dog owners that we have helped over the last 37 years, we have always kept the claims process as easy and straight-forward as possible; which is why so many continue to insure with petGuard each year. Our commitment remains, so that you can focus on helping to care for your cat or dog when they need you most.

Our UK based claim team will help support you through the process and keep you updated regularly by text or phone. When it comes to paying the vet’s bill, we can either pay you, so that you're not left out of pocket, or pay directly to your vet.

What does Accident & Illness pet insurance cover?

Accident & Illness pet insurance covers exactly what it says. If your cat or dog injures themselves, is involved in an accident or falls ill and requires treatment, then we can help cover costly vet fees. In addition, petGuard automatically provides you with the cover that is suitable for chronic or long-term conditions that your cat or dog might develop whilst insured with us as well as short term illness and injuries.

How much is your multi-pet discount?

We can offer up to 10% off your cover when you insure more than one pet with us! As long as all of your pets are on the same level of cover, then we can offer you a discount whether you’re adding multiple cats, dogs or both onto your policy.

Accident & Illness cover for cats, dogs, puppies and kittens

What does a petGuard policy cover you against?

With our Accident & Illness insurance, you can choose between three levels of vet fee cover, with up to £12,000 towards your annual vet bills. You can even get a 10% multi-pet discount when you insure your cats, dogs, kittens and puppies! Take a look at what’s included in our wide-ranging cover and what we can do to protect the ones you love.

Worried about facing an expensive vet bill?

Petguard will help to cover the cost of veterinary treatment if your cat or dog falls ill or gets injured. We appreciate that the needs of cat and dog owners are as different as each individual pet, which is why we offer 3 levels of vet fee limits, but include the same wide-ranging levels of cover regardless of which limit you choose. We can also provide cover for up to 25% of complementary treatments prescribed by your vet. You cannot claim for vet fees within the first 14 days of starting your cover.

Will my pet insurance cover long-term conditions?

Regardless of which vet fee limit you choose, you can claim up to that limit within the 12 months of your policy period. If your policy is then renewed, without any gaps in cover, your vet fee limit is ‘reset’ so that you can claim up to that limit again in the next 12 month policy period. This includes conditions that you have successfully claimed for with your previous years’ petGuard policy. So, chronic and long-term conditions can be covered for each year that your petGuard policy is continually renewed with us. We are unable to cover any pre-existing conditions known about, advised, or treated prior to your first policy with us.

Who will look after your pet if something happens to you?

If you can’t look after your pet after suffering an accident, then we can cover the cost of daily minding or boarding fees of up to £1,500 while you’re on the mend.

Had to cut your holiday short because of a poorly pet?

If you’ve had to cancel or cut short your holiday because your pet has gone missing or is seriously ill, then we can provide up to £5,000 towards the cost of a cancelled trip. Exclusions apply to conditions and illnesses.

The benefits of petGuard pet insurance

Own a few pet accessories or gadgets?

We can cover those too! If your pet’s cage or tracking device gets damaged or stolen, we can provide up to £500 to repair or replace it. Accessories or pet-related equipment must be owned from new and security requirements apply.

What happens if your pet breaks something?

Pets can be clumsy, but we know that they don’t mean it. If your cat knocks over someone’s vase while you’re visiting or your dog has caused a spill, then we can cover up to £500 of accidental damage to third-party property. Damage to property owned by family or motor vehicles not included.

What if you need to see a different vet?

If your vet recommends that you visit another vet or specialist for a referral, we can provide up to £200 to cover your travel fees and overnight stays to make sure you get there.

What happens if your pet has gone missing?

If your pet has gone missing for more than 90 days due to straying or theft, we can pay you the original purchase price of your pet. Maximum amount is £1,500 and the claim must be submitted within 180 days.

What can we do to help find your pet?

If your pet is missing, then we’ll do what we can to help. Our cover includes the cost of missing pet posters, local advertising costs and even a £250 reward. Your pet must have been missing for over 24 hours.

Does pet insurance cover farewell costs?

We can offer up to £200 to provide the send-off your pet deserves if they sadly pass away. Farewell cover includes cremation and burial costs. Cover does not include death from a pre-existing condition or from an illness that your pet was not vaccinated for.

What will Dog Liability insurance protect me against?

Dog Liability insurance – or Third Party Liability cover – is designed to cover the potential costs of claims made against you following damage or injuries caused by your dog. If your dog damages property while out for a walk or injures a member of the public, then our optional Dog Liability cover can provide up to £2million to protect you from claims brought against you.

Assistance dogs must be trained in accordance with guidance from Assistance Dogs UK. Excluded breeds are listed here and cover only applies in the UK. You can read more about our optional Dog Liability insurance here.

Am I covered to travel abroad with my pet?

With our optional Overseas Travel cover, you can get travel insurance for your pet so that you don’t have to leave them behind when you head away. We can help with the cost of vet fees abroad, as well as providing up to £1,500 to cover emergency expenses (maximum 60 days of cover per trip). Overseas Travel can be a useful option if you are planning to take your pet on holiday with you, providing your pet complies with the Pet Travel Scheme (PETS). This allows you to travel with your pet to anywhere in Europe (including Channel Islands, Isle of Man & the Republic of Ireland).

You can read more about our optional Overseas Travel cover here.

Which types of pet do we cover at petGuard?

Find out which types of pet we cover

Pet insurance you can trust

Your questions answered

Do you cover pre-existing medical conditions?

Pre-existing conditions are usually identified by a vet in your cat or dog and can refer to both illnesses and injuries. Unfortunately, we can’t cover pre-existing illnesses or conditions that your pet suffers from. If you’d like more information on what is meant by ‘pre-existing conditions’ and our policy, then you can read more here.

Can I switch my pet insurance?

At petGuard, it’s easy to switch your pet insurance to us. If you’re not happy with your current pet insurance, then you can get a quote with us when your current cover is due for renewal. We’re even offering 20% off your first year of cover for new petGuard customers! If you’ve never claimed on your pet insurance for vet treatment, then switching your cover to us shouldn’t be a problem. If your cat or dog has needed vet treatment for a medical condition or injury, then that pre-existing condition will not be covered when you switch to petGuard insurance.

Can I still get insurance for an older dog?

There is no upper age limit on our pet insurance. With our cover, you can apply for insurance for a senior cat or dog no matter their age.

Can I get cover for a working dog?

Yes! We are able to cover working dogs. Our insurance includes dogs that are used for shooting, hunting or working with livestock. We also cover dogs whose job it is to assist you or somebody else, e.g. a therapy dog.

Making a claim with petGuard

We’ve made making a claim so easy

If something has happened to your pet, then we're very sorry to hear it. If you find yourself needing to make a claim against your policy, then we'll tell you what your next steps are and how you can get in touch with us.

1. Get in touch

If you need to make a claim, then feel free to contact our UK-based claims team. Once you've made a claim, we can keep you updated regularly by text or email. Make your claim by either calling Covea Insurance on: 0333 130 4534

Alternatively you can email:

claims@petadminteam.com

2. Worried that your pet is lost or stolen?

Cat owners will need to contact local rescue centres within 24 hours of your cat going missing. Dog owners must contact the police immediately if you suspect your dog has gone missing or has been stolen.

3. Make your claim

If your claim has been successful, then we can pay the full amount either:

  • Straight into your bank account so you aren't left out of pocket, or;
  • To your vet, if this is more convenient for you

Claims are handled in the UK by Covea Insurance. While your claim is being dealt with, you can receive regular updates on its progress via email or text message.

For Dog Liability claims, please contact Ageas Insurance by either phone: 0345 415 0495 or email:

commercialclaims.eastleighteam@ageas.co.uk

petGuard customers say this...

We pride ourselves on delivering a personal service to every pet owner that we help protect. You don't have to take our word for it though - check out some of our independent reviews to see what our customers have to say! If you'd like to leave your opinion, good or bad we encourage you to submit a review too.

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