Make a claim

Find out how you can make a claim


Our claims process

Find out how to make a claim

If something has happened to your pet, then we're very sorry to hear it. If you find yourself needing to make a claim against your policy, then we'll tell you what your next steps are and how you can get in touch with us.

Get in touch

If you need to make a claim, then feel free to contact our UK-based claims team. Our claims teams are available Monday to Friday 8am - 6pm. Once you've made a claim, we can keep you updated regularly by text or email. If you do need to make a claim, then call: 0333 130 4534 or email:

For claims relating to our optional Public Liability cover for dogs

Third Party Liability claims are administered by Ageas Insurance Ltd. If you need to make a claim then please call: 0345 415 0495 or email:

Commercial Claims Team
Ageas House
Hampshire Corporate Park
Templars Way
SO53 3YA

Worried that your pet is lost or stolen?

If your cat has strayed a little further than usual, or you think that your dog might have gone missing then this is what we'll need you to do:

  • Cat owners: If you suspect that your cat has strayed, then you must contact local rescue centres in your area within 24 hours of your cat going missing.
  • Dog owners: Dog owners must contact the police immediately if they suspect their dog has gone missing or has been stolen.

We can pay either you or your vet

If your claim has been successful, then we can pay the full amount either:

  • Straight into your bank account so you aren't left out of pocket, or;
  • To your vet, if this is more convenient for you

All claims are handled in the UK by Covea Insurance. While your claim is being dealt with, you can receive regular updates on its progress via email or text message.


Your policy document explorer

Documents apply to all pet insurance policies purchased from 27/09/2020 onwards.

Existing customers: If you purchased your policy before the date shown above, you can log into your account where you can view, amend, and renew your documents here. If you have not already signed up for an account, then you can register here.

If you purchased your policy before 23rd September 2019, please contact us on: 0345 450 7042

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