Title
Subtitle
Over 20 years of Guardcover, supporting your passion
20 Years of Experience
We know what it takes to protect the things that matter to you.
FirstVet
Free access to the FirstVet service 24/7 - 365 days a year.
Pay by interest free Direct Debit
Spread your payments across the year at no extra cost.
UK Customer Service
Our specialist team is ready to help with any questions you may have
Multi-pet Discount
If you have multiple pets insured with us, you will receive a multi-pet discount for each policy that you have on cover.
1. How to make a claim
If you need to make a claim, then feel free to contact our UK-based claims team on: 01423 447 365
Alternatively you can email: petguardclaims@ncionline.co.uk
Find out how to make a claim on Third Party Liability cover, or if your policy started before 1st May 2024 here.
2. Next Steps
Once you have made a claim, we will keep you regularly updated by either text or email.
3. What if my claim is successful?
If your claim has been successful, then we can issue the claim payment to:
- Your bank account, using the same details that you have provided us with, so you aren't left out of pocket, or;
- Directly to your vet, if your vet is able to accept direct payments and this is easier for you.
Your policy document explorer
Your policy documents
The documents below apply to all pet insurance policies purchased from 1st May 2024 onwards.
Existing customers: If you purchased your policy before the date shown above, you can log into your account where you can view, amend, and renew your documents here. If you have not already signed up for an account, then you can register here.
For all policies with renewal dates after 13th May 2024, please find your policy documents below:
petGuard customers say this...
We pride ourselves on delivering a personal service to every pet owner that we help protect. You don't have to take our word for it though, check out some of our independent reviews to see what our customers have to say! If you'd like to leave your opinion, good or bad we encourage you to submit a review too.