Pomeranian insurance

20% discount off specialist pet insurance*

*Discount automatically applied. Available for new petGuard policies.

Specialist Pomeranian insurance from petGuard

Protect your Pomeranian with the right cover

What Pomeranians lack in size, they certainly make-up for it with their big personalities. A highly popular breed amongst dog owners, Pomeranians are known for their affectionate yet feisty nature, but while they are loyal and independent, they do not like being left alone. 

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What's included in your Pomeranian insurance?

See how petGuard can protect you and your Pomeranian

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Multi-pet Discount

Cover multiple pets on one policy, saving you time and money.

Specialist insurance for Pomeranians from petGuard

Why protect your Pomeranian with petGuard? 

Help take the stress out of looking after your Pomeranian, by seeing what petGuard's specialist insurance can offer you.

  • Veterinary Fees

    How does our vet cover work?

    We offer three levels of vet fee cover, which means that you can be covered for up to £3,000, £6,000 or £12,000 per year if your Pomeranian is ill or has an accident. Excludes any claims within the first 14 days of purchasing cover and any pre-existing conditions.

  • Emergency Boarding

    Need somewhere for your Pomeranian to stay?

    If you can’t look after your Pomeranian then we can cover the cost of daily minding or boarding fees of up to £1,500 while you’re on the mend.

  • Multi-pet Discount

    Have more than one pet?

    Include more than one dog or cat on the same policy and we’ll automatically include our multi-pet discount. You can include up to five pets on the same policy and they will each be covered for the same vet fee amount that you have chosen. Sorry, we can’t offer cover to dog or cat breeders.

  • Holiday Cancellation

    Holiday cancelled last minute?

    Have you had to cancel or cut your holiday short because your Pomeranian is seriously ill? We can provide up to £5,000 towards the cost of a cancelled trip if your Pomeranian has gone missing or fallen seriously ill. Exclusions apply to conditions and illnesses.

  • Accidental Damage to Pet Accessories

    Pet accessories taken a knock?

    If your Pomeranian's cage or tracking device gets damaged or stolen, we can provide up to £500 to repair or replace it. Accessories or pet-related equipment must be owned from new and security requirements apply.

Optional benefits - Dog breeds

Optional extras for your Pomeranian

Overseas Travel - We can help with the cost of vet fees abroad, as well as providing up to £1,500 to cover emergency expenses. Maximum 60 days cover per trip.

Dog Liability Insurance - Up to £2million per event in Public Liability insurance available if your Pomeranian injures someone or damages property and you are held liable. If your Pomeranian gets you into bother then we can help. Conditions apply and cover only applies in the UK. Some dog breeds cannot be covered by our liability option.

Some of the dog breeds that we cover

Find out which types of dog we cover

Frequently asked questions about Pomeranian insurance

Want to find out more about our Pomeranian insurance? 

Got a question about our cover for your dog? Or want to know more about dogs in general? We’ve answered a few questions for you here!

  • Dog insurance
  • Cover
  • Travel
  • How long do Pomeranians live for?

    According to the UK Kennel Club, Pomeranians can live for over 12 years. However, Pomeranians are prone to developing health issues, such as Patellar Luxation, Hypothyroidism, Cataracts and Distichiasis.

  • Do Pomeranian shed?

    Despite being one of the hairiest dog breeds, Pomeranians are not heavy shedders and don't require excessive grooming.

  • How much do Pomeranians cost?

    Pedigree Pomeranians can cost anywhere between £1,500 and £3,000 plus, if bought from a reputable breeder in the UK.

  • What is dog insurance?

    Dog insurance is designed to protect you against the cost of vet treatments, should your dog fall ill or get injured. Some providers also cover you if your dog passes away, if they’re lost or stolen, or if they cause damage to a third party’s property.

  • Is dog insurance worth it?

    Dog insurance can cost less than you might think. And when you consider that the average dog insurance claim is around £793, it may be worth thinking about. If your dog were to develop an ongoing health condition, the amount of money you would need to pay in vet bills could rise considerably. The question you need to ask yourself is, if my dog gets ill or injured long-term, how will I find the money to pay for all the treatment they need?

  • Do I need dog insurance?

    Dog insurance isn’t compulsory. But it's worth remembering that owning a dog can be expensive. For example, the cost of vet bills has risen steadily over the past few years. If your dog were to become ill or suffer an injury, could you afford to pay for treatment? Pet insurers paid out over £750 million in vet bills in 2019, that’s the equivalent of £2 million every day. By choosing dog insurance, you can give yourself financial protection if something were to happen to your dog.

    Get a quote here >

  • What does dog insurance cover?

    At petGuard, we offer dog insurance designed to provide pet owners like you with a range of useful benefits, including:

    • Cover towards the cost of vet bills
    • Emergency boarding if you’re hospitalised and unable to care for your pet
    • Multi-dog discount if you put more than one pet on the same policy
    • Holiday cancellation – if you have to cancel your trip because your dog falls ill or gets injured
    • Accidental damage to dog accessories

    Note: Excesses, terms and conditions apply. Click here to find out more.

  • What do I need to think about before buying dog insurance?

    Before you decide to buy dog insurance, you need to weigh up the following factors:

    Your dog's age

    Some dog insurance providers won't cover your dog if it's older than eight years old, or younger than eight weeks old.

    Pre-existing conditions

    petGuard is unable to cover your dog if it has a pre-existing medical condition.

    How many pets you have

    Do you have more than one pet? If so, it's worth asking for a discount. At petGuard, you can add up to five pets on the same policy to receive our multi-pet discount!

  • What is the difference between Accident and Illness dog insurance and Accident Only dog insurance?

    Put simply, Accident and Illness dog insurance protects your dog from accidents that may arise, as well as illness and sickness, which requires medical attention. Accident and Illness insurance is suitable for you if you want some financial protection against the cost of vet bills, should your dog fall ill or suffer an accidental injury.

    Accident Only dog insurance is suitable for you if you only want to cover yourself against the cost of vet bills, should your dog suffer an accidental injury only, not if your dog falls ill. Some people choose Accident Only dog insurance while their dog is still a puppy and less at risk of developing a health condition.

  • What is a pre-existing condition?

    A pre-existing condition is any health condition that you're aware of, had investigated or treated, or seen symptoms of prior to the start of your puppy insurance. At petGuard, we're unable to provide cover for any pet with a pre-existing condition.

  • What is multi-pet insurance?

    Multi-pet insurance covers all of your pets under one policy. You can usually expect to get a discount for adding multiple pets to one policy, though this isn’t always the case. You can get a multi-pet discount if you include more than one pet on the same policy (up to five pets maximum) here at petGuard!

  • How does multiple dog insurance work?

    If you’ve got more than one dog, then why not look at multi-pet insurance?

    Instead of having each of your dogs on different pet policies, with our multi-pet insurance, you can save any hassle and take advantage of our multi-pet discount. You can cover up to five dogs on one policy. We are unable to insure dogs that are used for breeding purposes and pre-existing illnesses and conditions are not covered.

  • How does multiple cat and dog insurance work?

    If you’ve got dogs and cats at home, then why not look at multi-pet insurance?

    Instead of having each of your dogs and cats on different pet policies, with our multi-pet insurance you can save any hassle and take advantage of our multi-pet discount. You can cover up to five pets on one policy. We are unable to insure dogs and cats that are used for breeding purposes and pre-existing illnesses and conditions are not covered.

  • When should I get pet insurance for my dog?

    You never know what's around the corner. If your dog were to fall ill or get injured, could you cover the cost of the vet bill? If your dog is older and the illness or injury turned into a long-term condition, the costs could spiral. All things considered, you may want to get cover for your pet sooner rather than later. Just be aware that there are some restrictions around when you can get your pet insured. At petGuard We cannot cover dogs under eight weeks of age.

    Get a quote here >

  • When can I get pet insurance?

    Insurance for your cat or dog can start as soon as possible! Our cover starts for cats and dogs aged eight weeks and over. We cannot cover claims arising within the first 14 days of your insurance starting and pre-existing illnesses and conditions are not covered.

  • Dog insurance with Public Liability

    Public Liability insurance for your dog, sometimes referred to as Third Party Liability insurance, can provide up to £2million per event if your dog injures someone or damages property and you are held liable.

    If you're out for a walk with your dog and they were to knock somebody over, then we can keep you covered if you've chosen our Public Liability option. Heading out for a dog walk shouldn’t end in hefty compensation costs, which is why we offer dog owners Public Liability protection for claims of property damage or injury from a third party.

    Cover only applies in the UK.

    Some dog breeds cannot be covered by our Third Party Liability option, see “Are there any breeds of dog that you are unable to insure?” For assistance dogs to qualify for Third Party Liability cover, they must have been trained by a member of, and within the guidance of, the organisation of Assistance Dogs UK.

  • Can I get dog insurance for an older dog?

    Yes! Our pet insurance includes older dogs. If you're looking to get insurance for your long-time companion, or whether you've recently taken in an older dog, then we can provide you and your dog with cover.

    What about dogs over eight years of age?

    Much like us, as dogs get older their health and behaviour may have changed since they were a young pup. This might mean that they need more frequent trips to the vet. Their treatment can even be complicated by their old age and therefore potentially more expensive.

    If you've got a dog over eight years of age and you’re making a claim for their vet fees, then the excess that you must pay is:

    • The first £150
    • Plus 20% of the remaining cost of treatment

    The excess applies to each condition claimed for annually.

  • How long is a dog insurance policy valid for?

    Standard dog insurance policies usually last for a 12-month period. After this time, you’ll need to renew the policy you have, if you want to keep the cover in place. If you choose to look elsewhere for your policy, then be aware that any long-term or pre-existing conditions will probably not be covered by a different pet insurance provider.

  • How does dog insurance work for vet fees?

    Having insurance for your dog means that you can be covered against the cost of potentially very expensive trips to the vet.

    You get to choose either Accident Only cover or cover for Accident and Illness for your dog. We offer three levels of vet fee cover, which means that you can be covered for up to £3,000, £6,000 or £12,000 per year.

    If your claim has been successful, then we can pay the agreed amount, less any excess, either:

    • Straight into your bank account so you aren't left out of pocket, or;
    • To your vet if this is more convenient for you and your vet.

    All vet fee claims are handled in the UK by Covea Insurance. While your claim is being dealt with, you can receive regular updates on its progress via email or text message.

  • Can I get dog insurance which includes cover just for accidents?

    Yes! Our Accident Only cover still offers you the same great choice of annual vet fee cover options for £3,000, £6,000 or £12,000.

    Dogs can suffer injuries when you least expect it. Whether they’ve hurt themselves while out for a walk, or if playtime has ended in a trip to the vets.

    Our Accident Only policy provides you with an uncomplicated level of cover for your dog which aims to protect you against potentially expensive trips to the vet to treat your dog for an injury.

    Vet fees arising from illnesses that your dog may be suffering from are not covered and the excess you will be required to pay for treatment for injury depends on the age of your pet. Unfortunately, we can't cover any pre-existing conditions; nor claims for injury within the first 48 hours of your cover starting.

  • Can I get dog insurance for a mixed breed dog?

    Yes! Our dog insurance includes mixed breed dogs, as well as pedigree and cross breed dogs. If you’ve got a mixed breed pooch, then we can include them on your policy.

    Unfortunately, we cannot cover (whether pedigree, cross breed or mixed breed) any of the following: Dogo Argentino, Fila Brazillero, Japanese Tosa, Pit Bull, Shar-Pei, Wolf or Wolf Hybrid dog and any animal registered under the Dangerous Dogs Act 1991 and/or the Dogs (Muzzling) regulations (Northern Ireland) 1991 or any amendments.

    There are additional breeds that we cannot cover for our optional Third Party Liability cover, see “Are there any breeds of dog that you are unable to insure?”

  • Do you cover BOAS in dog breeds such as French Bulldogs and Pugs?

    BOAS (Brachycephalic Obstructive Airway Syndrome) is a condition which is a progressive disorder that can impair the ability of certain breeds of short nose dog to exercise, play, eat and sleep.

    We are able to consider claims provided that there are no pre-existing signs, symptoms or advice provided by a vet. In practice this usually means that the dog has to be insured with us from a very young age.

  • Can I get insurance for working dogs?

    Yes, we are able to cover working dogs. This would include a dog that is being used for shooting, hunting, or working with livestock. Also a dog that performs tasks to assist a human companion, including therapy dogs.

  • Are there any breeds of dog that you are unable to insure?

    Unfortunately, for all of our policies, we cannot provide any vet fees or liability cover for any animal registered under the Dangerous Dogs Act 1991 and/or the Dogs (Muzzling) regulations (Northern Ireland) 1991 or any amendments; or (whether pedigree, cross breed, mixed breed or known or classed as the names listed) an Abruzzese Mastiff, African Crested Dog, African Wild Dog, Alangu Mastiff, American Bulldog, American Bully, American Bully XL, American Indian Dog, American Mancon, American Mastiff, American Pit Bull Terrier, American Rottweiler, American Staffordshire Bull Terrier, American Staffordshire Terrier, Argentine Dogo, Argentinian Mastiff, Australian Dingo, Bandogge, Bandogge Mastiff, Blue Bull Terrier, Boerboel, Bole, Brazilian Mastiff, Bully, Bully Kutta, Canadian Inuit Dog, Canary Dog, Canary Mastiff, Cane Corso, Cão de Fila de São Miguel, Cão Fila, Chinese Shar Pei, Czechoslovakian Wolfdog, Dingo, Dogo Argentino, Dogue Brasileiro, East Siberian Laika, Fila Brasileiro, Gull Dong, Husky Wolf Hybrid, Inuit Dog American, Irish Staffordshire, Irish Staffordshire Blue Bull Terrier, Irish Staffordshire Bull Terrier, Irish Wolfhound, Italian Mastiff, Japanese Mastiff, Japanese Tosa, Johnson American Bulldog, Korean Jindo, Korean Mastiff, Laika, Libyan Desert Dog, Neapolitan Mastiff, Northern Inuit Dog, Pakistani Bull Dog, Perro de Presa Canario, Pit Bull Mastiff, Pit Bull Terrier, Pocket Bully, Presa Canario, Racing Greyhound, Sarloos Wolfhound, Shar Pei, South African Boerboel, South African Mastiff, Tamaskan Dog, Tibetan Mastiff, Tosa, Tosa Inu, Utonagan Dog, Wolf Hybrid and Wolfdog.

  • Can I get insurance for guard dogs?

    No, we cannot cover pets that are used for guarding.

  • Can I get insurance for crossbreed dogs?

    Yes, we are able to cover a crossbreed dog.

  • Can you insure an assistance dog?

    Yes, we can provide vet fee cover if your insured dog is an assistance dog. In addition, we are able to offer our optional Third Party Liability cover as long as they have been trained, or are in the process of being trained, in strict accordance with the guidance of a member organisation of Assistance Dogs UK.

  • Do you offer dog insurance for dogs with a pre-existing condition?

    Unfortunately, we are unable to cover any costs resulting from a pre-existing medical condition or an illness first occurring or showing clinical signs prior to cover, or within the first 14 days of the start of cover for your pet.

  • What are the key covers, features and exceptions of dog insurance?

    Veterinary Fees

    Choose between £3,000, £6,000 or £12,000 per year in vet fee cover (this excludes any claims within the first 14 days of purchasing cover and any pre-existing conditions).

    Emergency Boarding

    If you require hospital treatment, which means you’re unable to care for your dog, we can cover the cost of daily minding or boarding fees of up to £1,500, while you’re on the mend. Cover applies for hospital stays of more than four consecutive days.

    Holiday Cancellation

    If you have to cancel or cut short your holiday because your dog becomes ill or suffers an injury, we can pay out up to £5,000 towards the cost of a cancelled trip (exclusions apply to conditions and illnesses).

    Pet Accessories

    If your dog's cage or tracking device gets damaged or stolen, we can provide up to £500 to either repair or replace. Accessories or pet-related equipment must be owned from new and security requirements apply.

  • Do you offer Third Party Liability cover for dogs?

    Yes, you can add this benefit to your policy as an optional extra. We can provide up to £2million per event in Public Liability insurance, if your dog injures someone or damages someone's property and you are held liable. Cover for Third Party Liability only applies in the UK.

    Terms and conditions apply. Click here to find out more

  • Can I add extra cover to my dog insurance?

    With petGuard, you also have the option to add extra benefits to your cover, including:

    Overseas Travel

    For each illness or injury arising during each period of insurance your excess will be:

    • Up to £1,500 for emergency expenses, per trip.
    • If your pet’s microchip fails, we can cover the kennelling and costs incurred in getting a new pet travel document for your pet.
    • If your pet has to go into quarantine due to illness, where you have complied with all the required regulations of the Pet Travel Scheme, we can cover the kennelling.

    Maximum 60 days per trip. Your puppy must comply with the Pet Travel Scheme (PETS).

    Third Party Liability

    We can cover up to £2million per event to protect you against claims made against you if your dog injures another person, or accidentally damages another person's property. Cover for Third Party Liability applies in the UK only.

    Click here to find out more about our additional cover dog cover.

  • What is the minimum / maximum age for a pet to be insured?

    Your pet must be eight weeks old at the start date of cover. There is no maximum pet age to apply for this insurance, but there are age limits on cover sections.

    Death due to illness is limited to pets under five years of age at the time of the incident. Full details are found in the policy wording.

  • How long can I claim for each condition?

    Provided that you have chosen our Accident and Illness cover we will refresh your veterinary fees benefit each year allowing you to claim for ongoing conditions on your pet insurance for as long as we are able to offer a renewal and you renew without a gap in cover.

  • Is dental treatment covered?

    Yes. Depending on the type of cover you select we are able to cover treatment provided that it is related to an injury or illness.

  • Do you insure pets used for breeding?

    No, we cannot provide cover for pets that are used for breeding. There are special policies for their specific risks, and we suggest you speak to your vet or local insurance broker for help finding suitable cover.

  • Do you provide cover for chronic and ongoing veterinary conditions?

    We offer a choice of three annual benefit levels. You can insure up to the chosen limit each year and provided that we are able to offer renewal and you renew without a gap in cover the benefit will be reinstated for the next period of insurance. This means that you can claim for chronic or ongoing conditions such as arthritis, diabetes, heart or skin conditions whilst the policy remains in force.

  • Do you only cover UK residents?

    Yes. You must be a UK resident and domiciled in the UK.

  • Is there an excess on this policy?

    Yes there is an excess you will need to pay in respect of each illness or injury for which you wish to claim each year. These are as follows:

    Veterinary Fees

    For each illness or injury arising during each period of insurance your excess will be:

    • For pets under eight years of age at time of treatment: The first £150.
    • For pets older than eight years of age at time of treatment: The first £150 plus 20% of the remaining cost of treatment.

    Holiday Cancellation - The first £75 of the claim

    Accidental Damage to Third Party Property - The first £75 of the claim

    Accidental Damage to Pet Accessories - The first £50 of the claim

    Emergency Expenses - The first £50 of the claim

    Third Party Liability - The first £250 of property damage claim

  • What information do you need to start my cover?

    We need some details about you and the pet you wish to insure together with either bank account or debit/credit card details for payment of the premium.

  • How do you calculate premiums?

    We look at a number of factors including the age and breed of the pet, the risk of chronic or recurring conditions associated with certain breeds, the area the pet lives in and any claims history.

  • How can I pay for my policy?

    You can choose to pay in full by credit or debit card. Alternatively, you can take advantage of our interest free monthly payment option and simply spread the payments out, without any additional cost.

  • Can you pay my vet directly?

    This is something we are able to do provided that your vet is happy with this arrangement.

  • How do I make a dog insurance claim?

    If you need to make a claim, then feel free to contact our UK-based claims team. Once you've made a claim, we can keep you updated regularly by text or email.

    Make your claim by either calling Covea Insurance on: 0333 130 4534 or email: claims@petadminteam.com

  • Setting up a policy

    As the insurance policy is a legal agreement between us and the policyholder, we can only set up a policy with the person who will be named as the policyholder.

  • How does Brexit affect travelling with my pet?

    Travelling with your pet within the European Union is due to be affected by developments regarding Brexit. His Majesty’s Government has clarified that until an agreement has been reached between the United Kingdom and the European Union you will need to follow the guidance set out below for any pet that travels overseas from 1st January 2021. More details on the current guidance and requirements for travelling abroad with your pet can be found in our section on How will Brexit affect travelling with my pet?

    1. Ensure your pet is microchipped
    2. Have your pet vaccinated against rabies. It is advised that your pet has a blood test at least 30 days after the rabies vaccination or booster to ensure the rabies antibodies are present
    3. Wait three months from the date the successful blood sample was taken before you choose to travel. You will need to ensure your vet gives you a copy of the test results and records the date the blood sample was taken on your Animal Health Certificate (AHC).

    Please be advised that you will not be allowed to travel with your pet if you have not completed the steps above.

    If your pet's blood test result is unfortunately unsuccessful, you’ll need to repeat the vaccination and the process above until it is successful before your pet is able to travel.

    If you have any queries relating to any future travel you may have planned, please contact your vet. You can also view the Government guidance on pet travel here. It is important that you follow all up to date Government guidance when traveling abroad with your pet.

  • Am I covered to travel abroad with my pet?

    With our optional Overseas Travel cover, you can get travel insurance for your pet so that you don't have to leave them behind when you head away. We can help with the cost of vet fees abroad, as well as providing up to £1,500 to cover emergency expenses (maximum 60 days of cover per trip). Overseas Travel can be a useful option if you are planning to take your pet on holiday with you, providing your pet complies with the Pet Travel Scheme (PETS). This allows you to travel with your pet to anywhere in Europe (including Channel Islands consisting of the Bailiwick of Jersey and the Bailiwick of Guernsey Isle of Man and the Republic of Ireland).

    You can read more about our optional Overseas Travel cover and how Brexit is affecting travelling with your pets from January 1st here.

  • What is the best way to travel abroad with a cat or dog?

    To help reduce the stress levels in your cat or dog, traveling by car or train is usually the better option. If you have no choice but to travel by plane, flying is still a safe option for your pet. However, traveling by car does allow pet owners to keep a much closer eye on their pets, with the added bonus of being able to pull-over for breaks as often as you want. When traveling by train or plane, there will be tighter restrictions on where your pet can sit, how often (if they can in fact) move around, and with more people traveling alongside you, your pet could become increasingly stressed.

    Before traveling on any long journey, carefully consider what the best form of transport for your cat or dog would be, and how you feel they would cope on the journey.

  • Can I travel with my cat or dog on a plane?

    Most airlines will allow you to take a cat or dog on the plane, either in the cabin or down below in cargo. Before booking your flight, check with the airline that they can in fact, fly your pet. You may have to book in advance, with some airlines charging additional fees for traveling pets.

    Your pet will need pet travel documents before they can fly, as this will need to be presented to the airline when checking in your pet. Depending on where your pet is flying from and where they are flying to, they will need to have certain vaccinations and treatments for illnesses such as rabies or tapeworm. You will most likely need to proof of the vaccinations and treatment from your vet.

  • How should I prepare my cat or dog for traveling abroad?

    If you're traveling abroad, or simply going away for a few days in the UK, it’s still a good idea to prep your pet for the journey. Such preparation measures could help reduce the stress levels in your pet, help you understand how best your pet travels, and help make the journey that little bit easier for both you and your pet.

    • Before taking your pet on any long car journey, take them on short drives close to home, while slowly increasing the amount of time spent in the car. This will not only help them get used to being confined in a car, but it could help them overcome travel sickness if they suffer from it.
    • Avoid feeding your cat or dog right before traveling, as the motion of the car, train or plane could upset their stomach. Make sure they have plenty of water, so they are well hydrated.
    • Before any long journey, consider the health of your pet. Are they fit and healthy enough to travel? Make sure they are up to date with their vaccinations and treatments and be sure to check if they need any additional ones, as this could be a requirement of certain countries or airlines.
    • To help ensure your pet is comfortable while traveling, make sure they have plenty of water, (food but depending how well they travel on a full stomach), toys to keep them occupied, and a comfortable place to sleep and rest. Most importantly, they need to be secured while traveling, whether it be in a crate that is large enough for them to sit in, stand and move around in, or strapped in using a proper pet seat belt for the car.
  • What are the other alternatives to taking your pet on holiday?

    If you don't want to take your cat or dog on holiday with you, then why not consider the following instead:

    • Leave your pet with a friend or family member
    • Have a qualified pet-sitter come around to your home, to feed, walk and check-up on your pet
    • Take your pet to a reputable kennel or cattery

Making a claim with petGuard

We’ve made making a claim so easy

If something has happened to your pet, then we're very sorry to hear it. If you find yourself needing to make a claim against your policy, then we'll tell you what your next steps are and how you can get in touch with us.

1. Get in touch

If you need to make a claim then feel free to contact our UK-based claims team. Once you've made a claim, we can keep you updated regularly by text or email. Make your claim by calling Covea Insurance on: 0333 130 4534

Alternatively you can email:

claims@petadminteam.com

2. Worried that your pet is lost or stolen?

Cat owners will need to contact local rescue centres within 24 hours of your cat going missing. Dog owners must contact the police immediately if you suspect your dog has gone missing or has been stolen.

3. Make your claim

If your claim has been successful, then we can pay the full amount either:

  • Straight into your bank account so you aren't left out of pocket, or;
  • To your vet if this is more convenient for you

Claims are handled in the UK by Covea Insurance. While your claim is being dealt with, you can receive regular updates on its progress via email or text message.

Your policy document explorer

Documents apply to all pet insurance policies purchased from 27/09/2020 onwards.

Existing customers: If you purchased your policy before the date shown above, you can log into your account where you can view, amend, and renew your documents here. If you have not already signed up for an account, then you can register here.

If you purchased your policy before 23rd September 2019, please contact us on: 0345 450 7042